Welcome to Anthony Visuals LLC. This policy outlines the processes and timelines for order handling, service fulfillment, and product delivery regarding the graphic design products and related digital services you purchase from us.
Order Processing Time
We begin processing your order once payment has been successfully completed.
Standard digital design products: Typically processed within 1–2 business days.
Custom design services: Processing timelines are determined based on the complexity of the project and the client’s specific requirements.
Business days exclude Saturdays, Sundays, and U.S. federal holidays.
The processing period begins once payment is confirmed and all necessary order information has been received.
Digital Product Delivery
For non-customized digital design products, delivery is typically completed within 1–2 business days following order confirmation.
Digital products will be delivered via one of the following methods:
A download link sent via email.
A digital file download provided through the order page on our website.
Another secure digital delivery method.
A digital product is considered delivered once the client has successfully received the download link or the relevant digital files.
Custom Design Services Delivery
For custom design projects that require creation or modification based on client specifications, the delivery timeline depends on the project’s scope, complexity, and the design requirements agreed upon by both parties.
Generally:
Simple design projects: Approximately 3–5 business days.
Moderately complex projects: Approximately 5–7 business days.
Complex or highly specialized projects: Timelines will be determined and agreed upon on a project-by-project basis.
The timeframes mentioned above are estimates. Actual delivery dates may be affected by changes to design requirements, client feedback, or other necessary communication processes.
Fulfillment Completion
Fulfillment is considered complete once the client receives a download link, successfully downloads the design files, or receives the final design deliverables through the agreed-upon channel.
If you do not receive a delivery email or are unable to access your files, please contact us promptly so that we may verify your order and resolve the issue. 5. Delivery Delays
In certain exceptional circumstances, the processing of an order or the delivery of a digital product may be delayed. Examples include:
Incomplete order information or a need for further verification.
Complex custom design requirements.
Technical malfunctions or system maintenance.
Unforeseen operational issues or other special circumstances.
Should any situation arise that may affect the delivery timeline, we will make every effort to notify you via email and provide the necessary assistance.
Customer Responsibilities
To ensure the smooth completion of your order, you are expected to:
Provide accurate and complete contact information.
Ensure that your email address is correct and capable of receiving emails.
Provide the necessary content, materials, and feedback for custom designs in a timely manner.
Safely store any download links or files received for your digital products.
Please note that if a delivery delay occurs due to inaccurate information provided by you, or a failure to supply required materials in a timely manner, the delivery timeline may be adjusted accordingly.
Delivery Issues and Customer Support
If you do not receive your product within the specified timeframe, or if you encounter issues regarding downloads, file access, or delivery, please contact us via the email address below.
We will verify your order details and strive to respond to your inquiry within 1–2 business days.
Thank you for choosing Anthony Visuals LLC. We are committed to providing our clients with a professional, efficient, and reliable experience in the delivery of design products and services.
